DIYCable Inc. warrants its products to be free of defects in material and workmanship for a period of 1 year from date of purchase. DIYCable Inc. and/or its designated representatives shall have all final determination about the validity of a warranty claim.

This warranty shall not apply to any product that has been subject to misuse, neglect, accident or abnormal conditions of operation. Improper installation is not covered under warranty nor are shipping damages reasonably outside of our control.

This warranty is limited to Exodus Audio equipment only. It does not extend to any other equipment or product connected to or operated in conjunction with this product. We are not responsible for any damage to other equipment or product arising from the use of this product.

DIYCable's obligation under this warranty is limited to repairing or replacing or refunding the original purchase price (exclusive of shipping charges), at DIYCable's option, any product returned within 1 year of purchase date, provided that Exodus Audio determines the unit is defective and has been used in compliance with the terms of this warranty. If replacement parts are not available, we reserve the right to replace or repair with a model of equal or greater value.

The consumer is responsible for all shipping cost associated with repairs or warranty work.

If misuse, neglect, accident or abnormal conditions of operation have caused failure, repair or replacement will be billed at normal cost, pursuant to customer agreement to such repair or replacement. No shipping cost will be reimbursed.

The foregoing warranty is exclusive and in lieu of all other warranties, expressed or implied, including, but not limited to, any warranty of merchantability of fitness for any particular purpose. DIYCable Inc. shall not be liable for any special, incidental or consequential damages, whether in contract, tort, or otherwise.

We do our best to make sure that returns are not necessary. Usually if your not sure about either your skill level or the need for a part it is best to contact us and talk to us about your needs. That way we can avoid the expense of shipping/returning items. It is always best to research something to avoid getting the wrong products.

In the event that we make a mistake we will take care of shipping/returning the necessary parts. Parts returns are subject to 20% restocking fees. Cut cable, heatshrink and wire cannot be returned.

All custom work done by DIYCable cannot be returned. Custom work is done on a per item basis and it is best to contact us directly for details concerning return policy and pricing.

Subwoofer Returns – While we do not guarantee the suitability of a specific speaker to a specific application we provide a period of 30 days from the date of invoice in which the customer may return the product.

All refunds require at least 14 working days for processing. This does not include holidays or weekends. Do not contact customer service unless your return has taken longer than 21 working days from the date of it’s arrival at DIYCable.

The following conditions apply to full refunds:

· The speaker must be in the new condition. This includes no mounting marks or scratches, no solder on the connectors, no sealing caulk, dirt, sawdust, or other debris. Speakers showing mounting marks or other indications of use will be evaluated and a restocking fee, starting at 25%, deducted from the refund amount. In extreme cases, no refund or credit may be offered. Our intention is not to offend or punish people returning product. The bottom line is that if we cannot resell the product as new, we cannot offer you a full refund. If we have to sell the product as b-stock or determine that it doesn’t meet our standards for resale even as a b-stock product, the customer will not receive a refund.

· Product must be returned in all original cartons, outer shipping cartons, and boxes. This packaging includes all internal plastic bags or printed manuals. The product must be in NEW condition returned in ORIGINAL packaging.

· Package the product to protect it from damage in route to DIYCable. Insure the package for the value of the product. In the event the returned package is damaged in route to DIYCable due to insufficient packaging, the customer is responsible to file the claim with the shipper.

Damaged Product

Speaker Defects occur even in the most expensive of speakers from the most respected companies. Contact DIYCable immediately if you suspect you have received a defective product. Products that have obvious defects will be replaced at our cost or we will arrange for a credit based upon the customer’s preference. There are times when a customer may suspect a defect that is not obvious. Unless there is an obvious defect (broken part, missing components etc.) we reserve the right to inspect and test the transducer to confirm that it is in fact defective. Often, a mounting problem, or a system problem can appear like a defective transducer (clipping, popping or rubbing caused by obstruction hitting the cone or suspension components). If there is some doubt concerning the integrity of the product, we encourage the consumer to work with our technical support to troubleshoot the problem, avoiding costly shipping and replacement of parts that may not be defective. Customers are ultimately responsible for troubleshooting the problem. Our technical support will do the best they can to help but we are at a decided disadvantage by being at a remote location. Email and phone calls are not as effective as having the product in your hands to test. In the end, the customer is SOLELY responsible for system problems related to the use of the transducer or any damage caused to the system.

Parts returned will be tested for rub/buzz and T/S parameters to verify the integrity of the transducer. If the transducer is determined to be non-defective, the product will be treated as a returned new part with the same conditions outlined above in the Subwoofer Returns section, including restocking fees for cosmetic damage, non-payment of shipping charges and requirements for all original packaging.

All returned products require at least 14 working days for processing!

DAMAGED MERCHANDISE RETURNS Contact DIYCable within 5 days of receipt. Carriers will not permit claims after 5 days. We will file a Damage Inspection Claim which results in a carrier follow-up to inspect your package. Retain all boxes, labels, and packing materials until the claim ha s been approved. We will proceed with a replacement shipment once the carrier notifies us of claim approval. Note: Truck freight shipment damage must be reported directly to freight carrier.

All Returns should be shipped pre-paid and insured to:

DIYCable
175 South Bay View Ave. Unit 23
Port Angeles, WA 98362
360-452-9373

DACT passive products are returnable if they have not been soldered to and if they are in the original packaging. The 20% restocking fee applies to passive components but only if they are in 100% perfect condition. If we cannot resell the product we cannot grant you credit. All active DACT products cannot be returned. We cannot resell active components and therefore we cannot accept returns on these items. We will replace any defective active products but contact our help desk before returning the defective product.

When returning a product you must include a completed Return Authorization Form. Products returned to Exodus Audio, and/or its designated representatives, without a completed Return Authorization Form shall not have any action taken until the customer supplies such a form. Products held for 30 days without submission of a completed Return Authorization Form will be considered abandoned and scrapped.

All returns must be returned in original factory packaging.

Product must be sent pre-paid, and insured for full retail price. Product sent uninsured/underinsured and damaged in shipping will not be reimbursed/covered by DIYCable Inc. Turnaround of received warranty products takes a minimum of 2-4 weeks and may be longer depending upon parts availability and other factors.

There are certain risk and responsibilities that you take into your hands when building or modifying audio equipment. To modify a working piece of equipment you should have the necessary skills to complete the project. We are unable to easily verify your level of competence and describing difficulty of installation is a tricky task. Some people are naturally gifted with many thumbs and less mechanical aptitude while others could build the space shuttle from scratch. What is easy for one isn’t for the other and thus we don’t offer designations such as “easy” or “more difficult” to our products. You are the only one who can appraise your technical skills.

Needless to say you should understand electricity to work on audio gear. This is especially true with the tube products where lethal voltages are the norm. A tube amp has more than enough voltage to stop your heart so be very aware of the consequences of sloppy work and carelessness when assembling your kit. If you have any doubts concerning your ability it is best to buy a finished product.

DIYCable Inc. products are not fault-tolerant and are not designed, manufactured, or intended for use or resale in hazardous environments requiring fail-safe performance, such as in the normal operation of nuclear facilities, aircraft navigation, communication systems, direct life support machines, heart defibrillators, or weapon systems in which the failure of our product could lead directly to death, personal injury or severe physical or environmental damage.

Our products are designed to the highest standards and in accordance with all DIYCable Inc. internal processes. However our products do not carry any certification relating to safety, standards compliance, or applicability for use in given situations. No certification is expressed or implied. Use of our product is entirely at the user’s risk and responsibility